You will receive a FedEx tracking number via email when your order has shipped.
|Service Level||Qualifications||Processing Time||Transit Time||Cost – Flat Rate|
|FedEx||Only for contiguous U.S. orders||Approximately 2 weeks||1 – 10 business days||$12.95|
|FedEx||For Alaska & Hawaii||Approximately 2 weeks||7 – 10 business days||Active FedEx rates apply|
|Free FedEx Shipping||Only for contiguous U.S. orders||Approximately 2 weeks||1 – 10 business days||Must purchase over $98 to qualify|
We only offer shipping to international schools currently signed with Charleston Wrap. Online orders can be shipped anywhere in the US, or to the international school via the Ship-to-School option. The Ship-to-School option means the online order will be sent with the school’s catalog product orders. Ship-to-School orders may be subject to freight & duty charges. We do not offer international shipping to individual customer addresses.
You can return item(s) purchased through Charleston Wrap up to 60 days after the recorded delivery date for a refund. Customers may be responsible for the return cost of shipping. To get started, please create a support ticket with details on your situation and include any necessary pictures.
Click this link to create a support ticket: https://charlestonwrap.freshdesk.com/support/tickets/new
Note on Personalized Items: Personalized items, which include any items that require a pattern to be pressed/printed on an item, cannot be returned due to customer error. When you add a personalized item to your cart, a pop up notification will appear to confirm that your text & options have been entered correctly. After you've agreed to that statement and made your purchase, no refunds or exchanges will be issued due to customer error.